Privacy Policy

DELIBO - PRIVACY POLICY

Pranath Technocraft Pvt. Ltd. having its office at No.5, First Floor, Gajapathy Lala Street, Triplicane, Chennai, Tamil Nadu, India (hereinafter referred to as “We”, “Us” or “Our”), on behalf of itself and its affiliates/group companies, operates the website [www.delibo.io] and the mobile application [https://play.google.com/store/apps/details?id=com.delibo.app] (together referred to as “Platform”).

This Privacy Policy (hereinafter referred to as “Policy”), helps the users (“User”, “You”, “Your”) accessing the Platform, whether registered or not, for availing the Services therein, to understand the type of information collected, the purpose for which it is collected; how it is used; the intended recipients of such information and how it is protected. We take protection and proper use of Your information seriously and are committed to protecting such information in Our possession. We advise You to read this Policy carefully prior to Your access of Platform, use of Services, or creation of an Account on the Platform. If You do not agree to this Policy, please do not access Our Platform, use Our Services, or create an Account in Our Platform.

If We learn that We have collected the Personal Information (defined below) from an User who is under the age of 18 that was not provided under the supervision and consent of the minor’s parents or guardians, We will promptly delete such information. If You believe that We have collected Personal Information from someone under the age of 18, please contact us at [●].

This Policy is published and shall be construed to be in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 (“SPDI”) and Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 under the Information Technology Act, 2000 and other applicable laws that require publishing of the privacy notice for collection, usage, storage, disclosure and transfer of sensitive personal data or information.

Any capitalized terms used herein without definition shall have meanings assigned to them in Our terms of use (insert the hyper link of the terms of use here).

INFORMATION COLLECTED BY US:

When You create an Account with Us, access our Platform, or use the Services rendered by Us through the Platform, We shall collect certain information from You, details of which are provided hereinafter.

Personal Information:

Any information that relates to You as a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying You and any further information, including, without limitation, provided by You to Us while creating an Account with Us through the Platform such as:

Your name

Your email Id

Your mobile number

Your residential, office or such other delivery address

Any other identifiers and any other sensitive/personal information as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 as amended from time to time and such other data privacy laws whether now in force or in future (“Personal Information”).

Usage Information:

Any information that is not Personal Information, but information collected in relation to Your use of the Platform or information required for the proper functioning and development of Platform, including, without limitation: (i) time, date and extent of Your usage of the Platform; (ii) Your usage and search history within the Platform, ; (iv) time zone, language, screen resolution, and other usage preferences You select when using the Platform; (v) the URL or advertisement that may have directed You to the Platform; (vi) history of use of Services by Users; (vii) other device and Platform access information viz, as well as Your push notification token.

Location Data

Information about Your location when accessing and/or using the Platform if You chose to opt-in. With Your permission, We may collect Global Positioning System (GPS) data and mobile device location information. If You do not wish to share Your precise location with Us, You can switch off location services via the settings on Your mobile device.

Transaction and Payment Information:

We or our authorised payment gateway solution providers, collect information such as billing address, credit/debit card number, UPI, its expiration date or any other payment instrument details and transaction details or any other third-party payment information of Users.

Messages

We may collect and process (which includes scanning and analyzing) information You provide, including any Personal Information, in the context of composing, sending, or receiving messages (that means the content as well as information about when the message has been sent, received and/or read and the participants of the communication) through Our Service’s messaging functionality, in order to prevent potential crimes.

Third Party Information

Information about You that We may receive from third-parties services, such as advertising partners, data providers and analytics providers.

USAGE OF YOUR INFORMATION

As explained below, We use Your information to improve, support and administer the Platform, to allow You to use its functionalities, and to provide You services offered by Us. We may also use Your information to, among other things, show You suggestions, promote the Services, and customize Your ad experience.

We generally use the information We collect:

To fulfill requests for Services, Platform functionality, support, and information for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes;

To communicate with You, including to notify You about changes in Our Platform and services;

To assure quality;

To improve and develop Our Platform and conduct service development;

To prove Your identity in order to use certain features,

To combine all the information We collect or receive about You for any of the foregoing purposes;

To maintain security and help Us detect abuse, fraud, and illegal activity on the Platform;

To understand how You use the Platform

To make suggestions and provide a customized ad experience;

To send promotional materials from Us or on behalf of Our affiliates and trusted third parties;

To measure and understand the effectiveness of the advertising We serve To You and others and to deliver advertising;

Consistent with Your permissions, to provide You with location-based services, such as advertising and other personalized content;

for any other purposes disclosed to You at the time We collect Your information or pursuant to Your consent.

We shall not sell or rent Your Personal Information to anyone, for any reason, at any time. However, We will be sharing Your Personal Information with Our affiliates and business partners. We assure that We will always seek Your consent to process certain types of information where it is legally required to do so.

SHARING YOUR INFORMATION

We want you to understand when and with whom We may share the information We collect for business purposes. Your information is shared with others in the following ways:

Legal Reasons:

We may disclose any of the information We collect to respond to summons, court orders, legal process, law enforcement requests, legal claims, or government inquiries, and to protect and defend the rights, interests, safety, and security of Us, the Platform, Our affiliates, users or the public. We may also share any of the information We collect to enforce any terms applicable to the Platform, to exercise or defend any legal claims, and comply with any applicable laws.

Sale, Merger, or Other Business Transfer:

We may share all of the information We collect in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sales, or in the unlikely event of bankruptcy.

Service Providers, Business Partners:

We share the categories of Personal information listed above with service providers and business partners to help Us perform business operations and for business purposes, including research, payment processing and transaction fulfillment, database maintenance, technology services, sending communications, advertising, analytics, measurement, data storage and hosting, disaster recovery, search engine optimization, marketing, and data processing. These service providers and business partners may include:

Advertising, marketing, and analytics vendors, who may receive the information You choose to provide, the information We obtain from other sources, and the information We collect automatically but would not receive Your payment information or message data.
Cloud providers, who may receive the information You choose to provide, the information We obtain from other sources, and the information We collect automatically.
Research providers, who may receive the information You choose to provide, the information We obtain from other sources.
Customer and technical support providers, who may receive the information You choose to provide, the information We obtain from other sources, and the information We collect automatically.

Third parties:

We may share aggregated usage information and may otherwise disclose non-Personal Information that We collect to third parties. However, absent Your prior consent, We will share Your Personal Information with third parties only in the ways that are described in this Policy, including as set forth below:

In the unlikely event of Our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, We may not be able to control how Your Personal Information is treated, transferred, or used.

We may use third parties to outsource one or more aspects of Our business and/or Platform operations (such as email or customer service functions, data processing, web analytics, maintenance, online advertising, and security execution and clearing services), in which case, We may provide Your Personal Information to such third parties in connection with the performance of such activities. Such third parties will only use Your Personal Information to the extent necessary to perform their functions and will be contractually bound to process Your Personal Information only on Our behalf and in compliance with Our requests.

We will also share Your information with any member, subsidiary, parent, or affiliate of Our corporate group, to assist in the improvement and optimization of the Platform, in order to prevent illegal uses, increase user numbers, development, engineering and analysis of information or for Our internal business purposes.

Request Account Deletion

You can send an email to hello@delibo.in for deletion of the Account or click this url and submit your info. However, We may retain and (if required) use your information for a period of 30 days from the date of deletion of the Account or such other period as mandated under applicable laws to comply with Our legal obligations, resolve disputes, and to enforce Our agreements..

SECURITY

We follow generally accepted standards to protect the Personal Information submitted to Us

Since no method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, We cannot guarantee its absolute security. If You have any questions about security on Our Platform, You can contact Us at [●].

When You log-in to the Platform to avail the Services, We require a one-time password (OTP) received by You through your email/phone number for Your privacy. We transmit information such as Your login credentials for Platform or account credentials securely.

We enforce physical access controls to Our buildings. No employee can put Personal Information on any insecure machine (i.e., nothing can be taken from the database and put on an insecure laptop). We permit only authorized employees who are trained in the proper handling of customer information, to have access to aforesaid Personal Information.

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STORAGE AND TRANSFER OF INFORMATION

Information collected by Us may be stored and processed in India or any other country in which We or Our agents maintain facilities. By using the Platform, You expressly consent to any such transfer and storage of information outside of Your country of residence, where data protection laws may be different and/or less stringent. However, We will endeavor to take reasonable measures to keep up an adequate level of data protection also when sharing Your Personal Information with such countries.

We make no representation or warranty with respect to any duty to permanently store any information You may provide or that We otherwise collect about You except as required by the laws in India.

We strive to keep Our processing activities with respect to Your Personal Information as limited as possible. However, We acknowledge that We shall not access or grant any third-party access to Your Personal Information when Your Account is temporary suspended by You. In the absence of specific retention periods set out in this Policy, Your Personal Information will be retained only for as long as We need it to fulfil the purpose for which We have collected it and, if applicable, as long as required by statutory retention requirements. Typically, this means We retain Your Personal Information for as long as Your Account is active and for up to 180 days following deletion of Your Account. Please note that statutory storage obligations or the need for legal actions that may arise from misconduct within the Platform can lead to longer retention of Your Personal Information. By using the Platform and providing Us with information (including Personal Information), You waive any claims that may arise under Your own or any other local or national laws, rules or regulations or international treaties. We may from time to time transfer or merge Your information collected off-line to Our online databases or store off-line information in an electronic format. This Policy applies to Your information for as long as Your information is in Our possession, even if You terminate or discontinue Your use of the Platform.

In the event that We undergo re-organization, are sold to, or merged with a third party, or sell all or substantially all of Our assets, any Personal Information We hold about You may be transferred to that re-organized entity or third party in compliance with applicable law.

INTIMATION BY YOU REGARDING CHANGE IN PERSONAL INFORMATION

If Your Personal Information provided to Us when You had registered yourself in Our Platform changes, You must update it as soon as possible. To review and update Your Personal Information by sending an email to [●].

Note: We will retain Your information for as long as Your account is active or as needed to provide You Services. If You wish to cancel Your account or request that We no longer use Your information to provide You Services, You can send an email to [●] for deletion of the Account. However, We will retain and use Your information for a period of 30 days from the date of deletion of the Account or such other period as mandated under applicable laws to comply with Our legal obligations, resolve disputes, and to enforce Our agreements.

EMAIL NOTIFICATIONS AND OPT-OUT

We maintain a strict “no-spam” policy. Unless You requested otherwise in Your account settings at the time of Your initial registration or specifically opt out as provided herein, by accepting the terms of use and this Policy, You expressly agree that We may use Your information to contact You by email in order to deliver You information that is relevant to Your use of the Platform such as administrative notices, product/service enhancements or “newsletters”, or that, in some cases, is targeted to Your interests, such as information about Service/functionalities offerings that We believe You may be interested in learning more about. In the event of an intellectual property claim, we may transfer your contact details with the claimant for contacting You to resolve the infringement claim directly with You. You may choose to stop receiving these email communications from Us by following the “unsubscribe” instructions included in such communications. If a third-party vendor provides such newsletters, You may unsubscribe in accordance with the instructions provided by such third party. If You are having problems unsubscribing, please contact us at [•] (and You will be removed within seven (7) business days. Please note that We will not process any 0unsubscribe requests submitted as direct replies to any newsletter.

CONFIDENTIALITY OF YOUR LOGIN ID

You are responsible for maintaining the security of Your login ID and must not provide these credentials to any third party. If You believe that they have been stolen or been made known to others, You must contact Us immediately at [•]. We are not responsible if someone else accesses Your account through the login credentials they have obtained from You or through a violation by You of this Policy or the Our terms of use. If You have any security related concern, please contact Us at [•]. We will work closely with You to ensure a rapid and personal response to Your concerns.

GRIEVANCE OFFICER

In case of any complaints or concerns with regard to the use, processing and disclosure of Personal Information provided by You, enquires or feedback on Our personal data protection policies and procedures, and/or any breach of this Policy or any applicable laws should immediately be informed to the designated Grievance Officer via email to hello@delibo.in.

CHANGES TO POLICY

We may update this Policy from time to time. When We update the Policy, We will notify You by updating the “Last Updated” date at the top of this Policy and posting the new Policy and providing any other notice required by applicable law. We recommend that You review the Policy each time You visit the Platform to stay informed of Our privacy practices.